Backing up your Sock account is absolutely critical to ensure the safety and security of your funds. Sock is a self-custodial application, meaning that we do not hold custody of your crypto. Your crypto is secured on the blockchain, and Sock is an application that allows you to interact with your crypto without holding it like a traditional bank or investment app would. This means you bear all responsibility in being a good steward of the crypto you hold.
⚠️ If you do not back up your Sock account, you may not be able to recover funds.
You must back up your Sock account in order to ensure that you have access to your funds secured on chain. You have two options for this:
Manual backup - you can manually write down and store your 12-word secret phrase, which can be used to access your account. In this scenario, you are responsible for keeping your 12-word phrase safe and accessible.
Cloud backup - you may also securely store your encrypted phrase on Google Drive or iCloud using Sock's cloud backup. Your keys will be encrypted and unusable were someone to access your Drive or iCloud account. The files stored there are only usable in the Sock app.
It is recommended that you complete this entire process before using Sock on a new device or getting a new phone. If you have successfully backed up your device, you can follow the instructions in "How to restore your Sock Account on a new device or phone"
Backup using iCloud or Google Drive:
In Sock, you can instantly backup your Sock account using our Backup feature. When you fund your Sock account for the first time, you are prompted to back up your account. If you opt-out but change your mind later on, you can decide to back up your account by tapping on your name from the portfolio screen to access Settings.
Step 1: You’ll head to Portfolio → Settings → Account backup
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Step 2: Select Back up my key to iCloud/Back up my key to Google Drive
Step 3: You’ll then create a password for your backup. Select a password you can remember, it can’t be recovered once set!
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Backup Manually:
If you prefer to back up manually by securing your secret phrase on a piece of paper or other physical object, then you have that option too! Just make sure your secret phrase is secure in a separate location.
Step 1: Follow Step 1 above, then choose Backup manually.
Step 2: Manually back up your 12-word phrase and keep it somewhere safe. We suggest you do NOT take a screenshot of it, as it not as secure as using Apple iCloud or Google Drive backup. Write it on a piece of paper, and keep it somewhere very safe.
Even if you use our backup feature, it’s recommended you also back up manually. It never hurts to keep your secret phrase secure in addition to the iCloud or Google Drive backup!
Never ever share your secret phrase with anyone! Your secret phrase is the password to your Sock account. Giving this secret phrase to someone will give them complete and total access to your account. Sock will never ask for this information, nor do we require it for any troubleshooting or help from our support team. If your account is compromised, Sock is unable to help with recovering your account.